Please try this checklist:

1. Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.
2. Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.
3. Make sure your telephone is set to its tone setting (not pulse)
4. Reboot your phone adapter by following the instructions for rebooting the device

The inability to receive inbound calls is directly related to the Phone Adapter's ability to register with our proxy server. If the Phone Adapter is not registered, the VoiZIP proxy server will be unable to route calls to the device. When a call is unable to reach the phone adapter, VoiZIP will route the call to your voicemail.

There are a few reasons your phone adapter may not be able to register with the VoiZIP proxies:

• Power outages
• Loss of Internet connectivity
• Router/firewall security options blocking VoiZIP traffic

If this problem occurs, verify you have Internet connectivity and/or check your router/firewall security settings and reboot the Phone Adapter. To reboot the phone adapter, unplug the power cord from the back of the device, for 15 seconds, and then plug it back in. This will initiate a new registration request. Wait 5 minutes for the device to completely boot up, before attempting to make a call

Choppy calls are usually caused by high latency or packet loss in the Internet Service Provider's (ISP) network.

• High latency is when it takes too long for the data to be transmitted over your Internet connection
• Packet loss is when information is lost over your Internet connection.

Either symptom can be caused by ISP problems, Internet congestion, or heavy bandwidth usage such as online gaming or file sharing.

You can also determine if there is a problem by using any number of Internet speed tests.. If your upload or download is lower than your ISP's advertised speeds, you may be experiencing Internet connectivity problems

Dropped calls are usually associated with Internet connectivity issues. High latency and packet loss can affect your call.

• High latency is when it takes too long for the data to be transmitted over your Internet connection.
• Packet loss is when information is lost over your Internet connection.

Either symptom can be caused by ISP problems, Internet congestion, or heavy bandwidth usage such as online gaming or file sharing.

In a voice telephone call, an echo occurs when you hear your own voice repeated. Problems with echo are always originating on the far end of your call. This is due to the latency on your internet connection causing the delayed playback of your voice. This typically happens over traditional phone lines, but with minimal latency, the echo usually goes unnoticed.

There are two ways echo can occur:

• Electrically through poor quality phone cables.
• Acoustically (feedback) through sound waves between the phone's speaker and microphone.

We recommend asking the other party to lower the phone volume in order to reduce the feedback of your voice. If the problem is originating electrically, advise the other party that their telephone cables may need to be replaced.

You can also try different telephone sets to reduce echo, as some telephones have special echo-cancellation technology. Quality of the telephone plays an important role. However, higher priced units do not always guarantee higher quality calls in terms of echo-cancellation. Echo- cancellation is dependent upon the internal technology of the telephone, and how the transmit and receive signals are exchanged. Some manufacturers (Panasonic among others) make phones with separate transmit and receive paths, which the companies claim, significantly reduce echo.

Static or buzzing noises on your line can only occur on the analog side of the phone system. This analog segment consists of your phone and phone cable. Once the signal is sent through the phone adapter, it is digitized and can no longer create static or buzzing.

• Try replacing the telephone cable and/or telephone.
• Cordless telephones can generate static due to a weak signal-connection between the base of the telephone and the handset. Weak signals can be due to low batteries in your handset, or the recommended range between the handset and base station has been exceeded. If you are using a wireless router, try moving it away from the Phone Adapter as each wireless device may interfere with each other.

The first thing you should check is the status on your account. If the account is in "Suspend" status, you will not be able to make international calls. If your account status is "Active" and does not have an outstanding balance due, you should be able to make international calls if you enabled international calls on your web account. It may take up to 24 hours for international calling to be enabled.

You should also verify that you dialed the call correctly. If you are calling internationally, you should dial "00" + Country Code prior to dialing the number. Please keep in mind that due to the routing and/or distance of International calls, some customers may have to wait before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call.

If you are in active status, you dialed correctly, you enabled international calls more than 24 hours ago, and you still can't make international calls, please contact the 24hours Customer Care Center ( 603-8659-0000 ) ( 603-8659-0010 )

VoiZIP Service DO NOT function during an electrical power or broadband provider outage. While you cannot control a power outage that actually disrupts the broadband Internet service, one method VoiZIP has found is to use an Uninterruptible Power Supply (UPS)to continue to provide AC power to the cable/DSL modem, phone adapter and the cordless phone base station. A Uninterruptible Power Supply can be purchased at an electronics store near you.

VoiZIP also offers the free option of having a Network Availability Number. Now you don't have to be inconvenienced if your Internet connection fails. Your calls will be automatically forwarded to the phone number of your choice in the event your Internet connection is disrupted or your telephone adapter is disconnected.

VoiZIP phone service will work with any High-Speed Broadband Internet Service Provider, Cable or DSL. VoiZIP requires a minimum of 30kbps at its slowest settings both upload and download. It is recommended that you have 90 Kbps to achieve peak quality of service.